Position Summary:
Oversee and lead the Melodia Care Hospice Volunteer Program by recruiting, training, supervising, and retaining volunteers to support patients, families, and administrative operations. This full-time leadership role ensures compliance with hospice regulations, strengthens community engagement, and maintains a structured, mission-driven volunteer workforce. The Volunteer Coordinator serves as the primary liaison between executive leadership and all program volunteers.
Key Responsibilities:
- Develop, implement, and manage the hospice volunteer program in compliance with CMS and state hospice regulations
- Recruit volunteers through community outreach, partnerships, events, and digital platforms
- Screen, interview, onboard, and train new volunteers
- Maintain accurate volunteer records, background checks, health documentation, and training logs
- Assign volunteers to appropriate roles (administrative, patient support, bereavement, events, etc.)
- Provide ongoing supervision, mentorship, and performance feedback to volunteers
- Ensure all volunteers complete required training and annual competencies
- Track volunteer hours and generate required compliance reports
- Plan volunteer appreciation initiatives and retention strategies
- Collaborate with clinical and administrative teams to assess volunteer needs
- Address volunteer concerns, resolve conflicts, and maintain program standards
- Report program metrics and performance updates to the CMO
- Ensure confidentiality and HIPAA compliance across all volunteer activities
Time Commitment:
Full-Time Position
Hours per week: 40 hours
Schedule: Monday – Friday, standard business hours (may require occasional evenings or weekends for events or recruitment activities)
Location:
Primarily at Melodia Care office location
May require occasional travel within service areas for recruitment events, community outreach, or partner meetings
Qualifications & Requirements:
- Bachelor’s degree preferred in Healthcare Administration, Business, Marketing, Social Work, or related field
- Experience in volunteer management, healthcare administration, community engagement, or hospice/home health preferred
- Strong leadership and team management skills
- Excellent organizational and documentation abilities
- Knowledge of CMS hospice volunteer requirements preferred
- Proficiency in Microsoft Office, Google Workspace, and database management systems
- Strong communication and interpersonal skills
- Ability to maintain confidentiality and professionalism
- Clear background check
- Valid driver’s license and reliable transportation (if travel required)
Training Provided:
- Orientation to Melodia Care Hospice policies and procedures
- CMS hospice compliance training specific to volunteer programs
- HIPAA and confidentiality training
- HR and documentation systems training
- Ongoing leadership development and compliance updates
Benefits to Organization:
Provides leadership oversight for all volunteer operations
Ensures regulatory compliance of volunteer program
Strengthens community presence and brand awareness
Improves patient and family support services
Enhances volunteer retention and engagement
Creates structured reporting and accountability within the volunteer program
