Position Summary:
Provide essential logistical support and friendly check-ins to patients and caregivers by making weekly “tuck-in” calls to verify medication and supply needs before weekends. This proactive role helps prevent crises and ensures continuity of care while offering a friendly, reassuring voice to patients and families.
Key Responsibilities:
- Make weekly scheduled phone calls to assigned patients and/or caregivers (typically Thursday or Friday)
- Follow a structured script to verify medication supplies, medical supplies, and equipment needs
- Document any identified needs or concerns in the volunteer tracking system
- Report urgent needs immediately to the Volunteer Coordinator or on-call nurse
- Provide friendly conversation and emotional support during calls
- Maintain accurate records of all calls made and outcomes
- Adhere strictly to call schedules to ensure all patients are contacted weekly
Time Commitment:
- Minimum: 3 months
- Hours per week: 2-3 hours (typically 1-2 hours of calling plus documentation)
- Schedule: Thursdays and/or Fridays, specific hours coordinated with Volunteer Coordinator
Location:
- 100% remote – can be done from home or any location with phone and internet access
- No travel required
Qualifications & Requirements:
- Minimum age: 16 years (with parental consent if under 18)
- Completion of 8-hour core confidentiality and communication training
- Clear background check (for volunteers 18+)
- Reliable phone and internet access
- Clear, pleasant phone voice and professional phone manner
- Good organizational skills and attention to detail
- Basic computer skills for documentation
- Ability to follow scripts and protocols precisely
Training Provided:
- HIPAA and confidentiality training
- Specific training on tuck-in call protocols and documentation
- Communication skills for phone interactions with patients and caregivers
- Training on identifying and reporting urgent needs
- Orientation to volunteer documentation systems
Benefits to Volunteer:
- Make a direct impact on patient care and safety from home
- Flexible scheduling ideal for students, working professionals, or homebound individuals
- Develop professional communication and organizational skills
- Community service hours verification
- Professional letter of recommendation after 3 months of satisfactory service
- Opportunity to contribute to hospice mission without in-person requirements
- Being part of a critical preventative care system
